Technical Support

Altair One Customer Portal

Altair One (https://altairone.com/) is Altair’s customer portal giving you access to product downloads, a Knowledge Base, and customer support. We strongly recommend that all users create an Altair One account and use it as their primary means of requesting technical support.

Once your customer portal account is set up, you can directly get to your support page via this link: www.altair.com/customer-support/

Altair Training Classes

Altair’s in-person, online, and self-paced trainings provide hands-on introduction to our products, focusing on overall functionality. Trainings are conducted at our corporate and regional offices or at your facility.

For more information visit: https://learn.altair.com/

If you are interested in training at your facility, contact your account manager for more details. If you do not know who your account manager is, contact your local support office and they will connect you with your account manager.

Telephone and E-mail

If you are unable to contact Altair support via the customer portal, you may reach out to technical support via phone or e-mail. Use the following table as a reference to locate the support office for your region.

When contacting Altair support, specify the product and version number you are using along with a detailed description of the problem. It is beneficial for the support engineer to know what type of workstation, operating system, RAM, and graphics board you have, so please include that in your communication.

If your company is being serviced by an Altair partner, you can find that information on our web site at https://www.altair.com/PartnerSearch/.

See www.altair.com for complete information on Altair, our team, and our products.