Using the Crash Report Utility

You have the option to send the crash report to the Feko development team with a description of the steps that you followed leading up to the crash. Crash reports can help the developers find and fix the problem faster.

In the event of a crash occurring in CADFEKO, POSTFEKO or EDITFEKO, the crash report utility generates a crash report. The crash report provides the developers with details regarding the location where the crash occurred. This information is not always enough to identify the and fix the problem. Providing a model and the steps that reproduce the crash is more useful to the development team. The crash report interface is simple and requires the following steps by the user.

Figure 1. The crash report utility launches the dialog in the event of a crash to indicate the options for proceeding with the crash report.

  1. Select one of the following options:
    • To attach the model files and any other related files to the crash report, click Attach model files before sending.
    • If you are working on a confidential model and do not want to send the model files, click Send report without model.
    • If you do not want to generate a report and attach model files, click Do not generate report and the crash report utility will exit.

The crash report is generated, including any selected files and is ready to be sent to the development team.

Figure 2. The Error Report dialog gives you the option to either Send report or Close the program.
Note: The file size of the report is indicated at the top of the dialog.

  1. [Optional] Click What does this report contain? to view the list of files contained in the crash report.

    Figure 3. The Error report details dialog.
  2. [Optional] In the Your E-mail field, enter your email if you would like feedback when the crash has been resolved.
  3. [Optional] In the Describe in a few words... field give a description of the steps that you followed at time of the crash to help the Feko development team resolve the issue.
  4. [Optional] Select the Restart after this window is closed check box to restart the software after the window is closed.
  5. Close the crash report utility by selecting one of the following workflows:
    • To send the report immediately and close the dialog, click Send report.

      The report is sent by e-mail using a built in SMTP client. If the network that the computer is on does not allow this, an attempt will be made to send the report using the default e-mail client installed on the computer.

    • To close the dialog and send the report later, click Close the program. From the drop-down list, select and send report later.
    • To close the dialog and do not send the report, click Close the program. From the drop-down list, select and don't send report later.

      This option should be used when the computer is temporarily disconnected from the internet.

Note: Refer to the Privacy policy1 for more information regarding how we use the information obtained from the crash report.